You can cancel a withdrawal as long as the transfer is not processed.

The minimum withdrawal amount from your Elland Road account is 10 EUR / USD for Credit Card and 100 EUR/ USD for Wire Transfer. If you use e-wallets, you may withdraw any amount as long as it covers the fee.

You will have to sign in to your account and then follow the simple instructions on the withdrawal page.

The withdrawal process takes approximately 8-10 business days to receive your withdrawal request. Please note that this may vary based on your local bank.

Yes, you can withdraw at any time as long as you have sufficient margin in your account to cover the withdrawal amount and any extra fees that may occur.

The Company reserves the right to charge a withdrawal fee depending on the circumstances. You can find all the relevant information in the General Fees document. Please review it carefully.

Get in touch with our support team by email, phone, or by filling out the form on our website so we can solve the issue at hand as quickly as possible.

All information is secure and privacy protected. For this reason, we use advanced security technologies and 128-bit SSL encryption.

A computer is considered functioning if it includes: Explorer 8.0, Google Chrome 4.0, or Firefox 3.6. Also, installing a Flash Player may be necessary.

Elland Road is regulated by the Financial Sector Conduct Authority (FSCA) of South Africa with FSP license Number 52127. This means that there are overseeing bodies monitoring our operations to ensure the safety of our clients. Visit our Legal page to review all the license and regulation information.

In order to be able to trade you need to be over 18 years of age.

A margin deposit is a security that the trader has to deposit with the broker to cover some of the risks the trader generates. It is usually expressed as a percentage and represents a fraction of a trading position. Margin can be thought of as a deposit on all your open positions.

Margin calls indicate that one or more securities in the margin account have decreased in value. Elland Road has a Margin Call Level of 100%. This means that we will send you a warning notification if your Margin Level reaches 100%, indicating that 100% of your Equity is equal to or lower than your Used Margin.

A stop-loss order is a limit order in which a trade is closed the moment a specific price is reached. The purpose of stop-loss orders is to limit an investor’s losses when trading a security.

With Elland Road you have the opportunity to choose between two trading platforms: the globally-renowned MT4 (desktop & mobile) and the user-friendly WebTrader.

Leverage is a key feature of CFD trading as it enables investors to increase their exposure to the market by paying less than the full investment amount. An Elland Road account allows the use of leverage through margin trading. It is important to remember that leverage can amplify both profits and losses.

You may see all your previous transactions by signing into your account, visiting the ‘My Wallet’ section and selecting ‘Transaction History’. There you may register all of the past and pending transactions.

The account balance is visible on your dashboard once you are logged in, at the top right and center of the page.

You need to let the company know of any changes. You can update it on your account or through our customer support team.

We offer 5 types of personalized trading accounts to meet your needs. Find out more in the Trading Accounts section of our website.

Elland Road offers maximum leverage of 1:400 for each trading account.

Elland Road will request the following verification documents to be submitted, issued in the name of the account holder:

1. Valid Proof of ID – Photo identification, including passport (both pages need to be visible), ID card (front and back sides), or driver’s license (front and back sides).

2. Valid Proof of residence (issued within the last 6 months) – Bank or credit card statement (electronic PDF copies accepted) or recent utility bill (water, electricity or telephone bill, internet, council tax). Please note that we do not accept Mobile Phone Bills.

3. Verify your payment method by sending a colour picture of both sides of your credit/debit card, clearly showing the first 6 and last 4 digits of the Credit/Debit Card Number visible. Make sure the CVV on the backside is covered.

4. E-wallet – please send a screenshot of such an e-wallet showing your name, email, and e-wallet ID made from your Computer.

In order to access your account, click the ‘Login’ button on the top right of the website, entering your username and password.